A key element of becoming a member is the VIP Care Service. We are committed to offering you VIP Care Service for all your healthcare needs. Our VIP Member Care Center is staffed with friendly and capable Member Care Specialists who are available to deliver personalized service with just one simple telephone call. This means that you can count on personal attention whenever you need to locate affordable healthcare providers in your area.

Members call the VIP Member Care Center when they need to find a doctor, to help arrange for hospital services, when it's time to see a dentist, when looking for a pharmacy or to select any other provider among the network of more than 500,000 providers.

Member Care Specialists and Patient Advocacy Representatives are focused on the complete satisfaction of each Member. Superior personalized service combined with our advanced system of identifying the most convenient service provider make this unique service an incredible value for our Members. Upon request, our Patient Advocacy Representatives will even assist in making an introduction or appointment for you with the provider to ensure that you have a positive experience every time you use your Cinergy Health Membership ID Card.

When you need timely answers to your questions on wellness, health issues, and medications, just call the 24-hour Nurse Hotline. Registered nurses are always available to answer your questions when the need arises.